Customer Service Rep
About The Position
The Customer Service Representative serves as a primary point of contact for customers, providing exceptional service and support related to GN ReSound hearing solutions. This role is responsible for responding to customer inquiries, resolving product and order-related issues, processing requests accurately, and delivering a positive customer experience across every interaction. GN brings people closer through its leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, GN delivers technology that enhances the senses of hearing and sight. GN helps people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts. GN makes life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869, GN has more than 7,000 employees today.
Requirements
- Minimum of 1 year of technical support experience, ideally in the telecom, high-tech, video, or consumer electronics industries
- Experience with cell phones, apps, and Bluetooth technology a plus
Nice To Haves
- Minimum education with a 2 years degree or 3 years of relevant experience
Responsibilities
- Under general direction, works on assigned functional tasks
- Administer general business office activities
- Support customers across multiple hearing technology product lines while delivering a high level of customer service and technical troubleshooting.
- Troubleshoot technical issues and resolve customer inquiries through phone, email, and chat while meeting service and quality expectations.
- Assure customer focused delivery of product and technical support for products via phone, email and click to chat
- Identify recurring customer issues, provide feedback, and contribute to continuous process improvements that enhance the customer experience.
- Empower our customers to maximize the use of our products through education and awareness
Benefits
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Discounted GN Group products
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
