Customer Service Rep
About The Position
The Customer Service Representative consistently anticipates and meets the needs of the patients. Follows established guidelines to receive and answer patient questions, comments, or complaints. Obtains patient demographic, insurance, and guarantor information required to register patients into LLEAP to ensure that complete and accurate accounts are produced. Reviews estimates and collects all deductibles, co-payments, and cash rates in accordance with the terms and conditions of the various contracts still outstanding at check in. Ensures compliance with all mandated Federal, State and County regulatory requirements and hospital policies. These services may be provided for both the LLUMC and LLUCH hospitals. Performs other duties as needed.
Requirements
- Excellent Customer Service Skills
- Able to write legibly
- Able to speak in English with professional quality
- Able to deliver the highest level of customer service to all patients, family, internal and external customers
- Able to use a computer, printer, and software programs necessary to position (e.g., Microsoft applications, patient accounting, registration and insurance eligibility applications)
- Able to operate/troubleshoot basic office equipment required for the job
- Able to communicate in English
- Able to relate positively, effectively and professionally with others
- Able to provide leadership and supervision
- Able to be consistent in following policies
- Able to work calmly and respond courteously when under pressure
- Able to teach and collaborate
- Able to accept direction
- Able to communicate effectively in English, in person, in writing, and on the telephone
- Able to think critically
- Able to work independently and with minimal supervision
- Able to perform basic math functions
- Able to manage multiple assignments effectively
- Able to compose written material
- Able to work well under pressure
- Able to problem solve
- Able to organize and prioritize workload
- Able to demonstrate good memory
- Able to pay close attention to detail
- Able to distinguish colors as necessary
- Able to write, hear, read and speak sufficiently for general conversation in person and on the telephone
- Able to identify and distinguish various sounds associated with workplace
- Able to see adequately to read computer screens and written documents necessary to the position
Nice To Haves
- Minimum one year of hospital-based registration experience specializing in managed care, Medi-Cal, Medicare, and California Children's Services preferred.
Responsibilities
- Receive and answer patient questions, comments, or complaints.
- Obtain patient demographic, insurance, and guarantor information required to register patients into LLEAP.
- Ensure complete and accurate accounts are produced.
- Review estimates and collect all deductibles, co-payments, and cash rates.
- Ensure compliance with all mandated Federal, State and County regulatory requirements and hospital policies.
- Provide services for both LLUMC and LLUCH hospitals.
- Perform other duties as needed.
Benefits
- Equal opportunities in all aspects of the employment process to every individual, regardless of gender, race, color, age, national origin, ancestry, physical or mental disability, marital or veteran status, genetic information or any other characteristic protected by law.
- Reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
