Customer Service Rep(06597) - 3611 NM Hwy 528

Domino's Franchise•Albuquerque, NM

About The Position

The Customer Service Rep operates equipment; stocks ingredients from delivery areas and storage locations, including the work area and walk-in cooler; prepares products; receives and processes telephone orders; takes inventory and completes related paperwork; and cleans equipment and the facility approximately daily. Orientation and job training are provided. The role requires communicating with customers and co-workers in person and over the phone, following written instructions, processing orders, handling payments and making change, and entering orders using a computer keyboard or touch screen. Physical tasks include carrying ingredients and dough trays, moving trays on dollies, reaching in multiple directions, and using hands and arms continuously to prepare products, operate tools, and assemble boxes.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes, hands, and fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to carry large cans weighing 3 pounds, 7 ounces, and occasionally carry pizza sauce weighing 30 pounds.
Ability to carry three trays of pizza dough at a time over short distances; each tray weighs approximately 12 pounds.
Ability to push a stack of approximately 24–30 trays on a dolly, requiring 7.5 pounds of pushing force; trays may also be pulled.
Ability to reach continuously up, down, and forward, and occasionally reach above 72 inches.
Ability to use hands continuously and frequently use one or both hands, including forceful forearm and wrist movements when shaping pizza dough.
Ability to manipulate a pizza peel and rolling cutter, and frequently or forcefully pinch while assembling cardboard pizza boxes.
Ability to grasp cans, a phone, a pizza cutter, a pizza peel, and pizza boxes.

Responsibilities

Operate all equipment.
Stock ingredients from the delivery area, storage, work area, and walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and co-workers in person and over the phone to process orders.
Enter orders using a computer keyboard or touch screen.
Handle monetary transactions and make correct change.
Carry ingredients and pizza dough trays, and push or pull trays on dollies.
Reach to retrieve ingredients, operate oven controls, clean work surfaces, answer phones, scoop cornmeal, and wash dishes.
Use hands and arms to shape dough, remove pizza from the oven, cut pizza, and assemble cardboard pizza boxes.