Customer Service Rep

NORPLEX LLC • Centralia, WA

just now • Onsite

About The Position

The NorPlex Customer Service Representative is responsible for providing responsive, accurate, and professional support to customers. This role serves as the primary point of contact for order management, issue resolution, and general inquiries, ensuring a positive customer experience and supporting overall business performance.

Requirements

• High school diploma or equivalent required
• 1–3 years of customer service or related experience
• Strong communication skills (verbal and written)
• Excellent problem-solving and conflict-resolution abilities
• High attention to detail and accuracy in data entry
• Ability to multitask in a fast-paced environment

Nice To Haves

• associate or bachelor’s degree preferred
• manufacturing or distribution environment preferred
• Proficiency in Microsoft Office and ERP/CRM systems (preferred)

Responsibilities

• Serve as the primary contact for customer inquiries via phone, email, and/or other communication channels
• Process customer orders accurately and in a timely manner
• Provide order status updates, shipping information, and product details
• Resolve customer issues, complaints, and service concerns with professionalism and urgency
• Coordinate with internal teams (sales, production, shipping, and logistics) to ensure customer needs are met
• Maintain accurate customer records, order data, and communication logs in the system
• Identify and escalate complex issues when necessary
• Support continuous improvement efforts in customer service processes
• Ensure adherence to company policies, procedures, and service standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees