Customer Service Rep (02782) - 115-B W Rockland Rd

Domino's Franchise • Libertyville, IL

1d • Onsite

About The Position

The Customer Service Rep works as part of a Domino’s Pizza store team to provide customer service and help prepare and process pizza orders. The role may be part-time or full-time, with schedules described as accommodating employees’ other activities. On-the-job orientation and training are provided, and advancement opportunities may include management or franchise ownership.

The work takes place in a store and involves operating equipment, handling ingredients and supplies, preparing products, processing orders by phone and in person, completing inventory and paperwork, and cleaning. The role requires frequent standing, reaching, and hand use, and includes lifting and carrying supplies. Working conditions include exposure to hot and cold areas, food odors, cornmeal dust, hot equipment, sharp edges, and moving mechanical parts.

Requirements

• Must be at least 16 years of age.
• Ability to understand and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills for taking and processing orders.
• Motor coordination to make precise, rapid movements with the eyes, hands, and fingers.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and frequent hand use.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from the delivery area to storage and work areas, including the walk-in cooler.
• Prepare products.
• Receive and process telephone orders and assist customers in person.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Unload deliveries using a hand truck and move supplies to storage shelves.
• Perform other store tasks such as changing sign prices, washing walls, and maintenance when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed