Customer Service Rep (1366) 544 Conestoga Pkwy Shepherdsville

Domino's Franchise • Shepherdsville, KY

4d • Onsite

About The Position

DTID dba Domino's Pizza is seeking a customer service representative for its Shepherdsville location. The role involves assisting customers, responding to inquiries, resolving complaints, processing orders and requests, and supporting a positive customer experience. The company describes a fast-paced environment with opportunities to grow into management and other roles. Schedules may accommodate different needs, and the position may be part-time or full-time.

Requirements

• Positive, empathetic, and professional customer-service approach.
• Ability to respond to customer inquiries and resolve complaints.
• Ability to communicate with customers through various channels.
• Knowledge of products sufficient to answer customer questions.
• Ability to process orders and requests and maintain customer records.
• Ability to coordinate with colleagues and manage junior customer service representatives.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries through various channels.
• Acknowledge and resolve customer complaints.
• Learn Domino's products to answer customer questions.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Manage a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Benefits

• Fair and comprehensive rewards package
• Flexible schedules described as working with employees' needs
• Opportunities for advancement and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed