Customer Service Rep(06038) - 200 Market Dr.

Domino's Franchise•Emporia, VA

11h

About The Position

The Customer Service Rep is expected to meet Domino’s Pizza’s minimum performance expectations. The role includes answering phones and assisting carryout customers politely and courteously, while being helpful and knowledgeable about the menu. Employees must maintain the required appearance and demonstrate the customer “WOW” steps: apologize, give customers what they want, and give them something extra. Employees must follow the stated procedures for order accuracy, food preparation, delivery, vehicle cleanliness, and workplace safety.

Requirements

Be polite and courteous when assisting customers.
Be helpful and knowledgeable about the menu.
Maintain the appearance required by company standards.
Follow specified customer service, order accuracy, food preparation, delivery, and safety procedures.
Drivers must complete the Safe Delivery CBT.

Responsibilities

Answer phone calls and assist carryout customers in a polite, courteous, helpful manner, demonstrating menu knowledge.
Maintain the required appearance according to company standards.
Demonstrate the customer “WOW” steps: apologize, give customers what they want, and give them something extra.
Repeat every order for accuracy and confirm the customer’s name and address.
Pizza makers must count pepperoni and ham on every order, every day, regardless of the topping amount ordered.
Do not clear pizzas before they are ready to be placed in the oven.
Drivers must carry $1 in coin change on every delivery and say, “Let me get your change,” on every order.
Keep driver vehicles neat, clean, and presenting a positive image while working.
Do not route drivers early or check them in early from deliveries.
Pizza makers must wash their hands before making products and follow proper product procedures.
Drivers must complete the Safe Delivery CBT.
Do not carry more than $20 while on the clock, including personal money.
Do not have a pocket knife or any weapon while working.