Customer Service Rep(03832) - 12769-B West Forest Hill Boulevard
About The Position
This role involves taking customer orders, answering questions, and utilizing suggestive selling techniques. The representative will answer the phone promptly, minimize hold times, and ensure orders are completed accurately and efficiently. Maintaining a clean work environment, repeating orders back to customers, and providing estimated delivery times are key responsibilities. The role also includes handling carry-out customers with the same level of service, assisting with pizza preparation, stocking makelines and coolers, and taking payments when requested. Adhering to company image standards and assisting delivery specialists with store cleanliness and maintenance are also part of the job. Additional tasks may include folding boxes and box topping.
Requirements
- Ability to take customer orders.
- Ability to answer customer questions.
- Ability to use suggestive selling techniques.
- Ability to answer the phone on the first ring.
- Ability to avoid putting customers on hold.
- Ability to complete orders accurately and in a timely manner.
- Ability to keep the phone and customer area clean.
- Ability to repeat orders back to customers.
- Ability to inform customers of approximate delivery times.
- Ability to thank customers and state the time of the order.
- Ability to handle carry-out customers.
- Ability to assist in making pizzas.
- Ability to keep makeline and soda coolers stocked.
- Ability to ensure supplies are available.
- Ability to take payments.
- Ability to maintain image standards.
- Ability to assist with store cleanliness and maintenance.
- Ability to assist in folding boxes and box topping boxes.
- Experience with FOOD PREPARATION EQUIPMENT.
- Experience with CLEANING EQUIPMENT AND SUPPLIES.
- Experience with BOXES AND PHONES.
Responsibilities
- Take customer orders in a positive manner.
- Answer customer questions.
- Use suggestive selling techniques.
- Answer the phone on the first ring and avoid putting customers on hold.
- Complete orders in a timely manner, ensuring accuracy.
- Keep the phone and customer area clean.
- Repeat every order back to the customer.
- Inform customers of the approximate time of delivery.
- Thank every customer and state the time of the order.
- Handle all carry-out customers with excellent customer service.
- Assist in making pizzas when possible.
- Keep the makeline and soda coolers stocked.
- Ensure supplies are available for production.
- Take payments from carry-out customers if requested.
- Maintain company image standards.
- Assist the safe delivery specialist in store cleanliness and maintenance.
- Assist in folding boxes and box topping boxes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
