Customer Service Rep(09077) - 5816 Library Road, Suite B

Domino's Franchise • Bethel Park, PA

2d • Onsite

About The Position

The Customer Service Representative works as part of a Domino’s store team to provide customer service and help prepare and process pizza orders. The role may be part-time or full-time and offers on-the-job orientation and training, with opportunities to advance from customer service to management and other roles. Applicants must be at least 16 years old.

The work includes operating store equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone and in-person orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Team members work in a fast-paced store environment, sometimes under stress and to strict quality standards, and may work alone or with others.

The job involves standing for most tasks, short-distance walking, and occasional sitting for paperwork. Physical tasks include lifting and carrying supplies, pushing or pulling trays on dollies, reaching, bending, crouching, and occasionally climbing stairs or a ladder. Working conditions may include hot and cold areas, sudden temperature changes, food odors, cornmeal dust, cramped spaces, hot equipment and surfaces, sharp edges, and moving mechanical parts.

Requirements

• Be at least 16 years of age.
• Understand and provide correct written instructions.
• Communicate verbally with customers and co-workers to process orders by phone and in person.
• Add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Make correct monetary change.
• Have verbal, writing, and telephone skills to take and process orders.
• Coordinate eyes and hands or fingers to make precise movements rapidly and accurately.
• Enter orders using a computer keyboard or touch screen.
• Be able to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Be able to perform the described physical tasks, including standing, lifting, carrying, pushing, pulling, reaching, bending, and occasional climbing.
• Be able to distinguish hot and cold surfaces and perform tasks requiring talking, hearing, near- and mid-range vision, and depth perception.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone and in-person orders.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Communicate with customers and co-workers to process orders.
• Unload deliveries using a hand truck and move supplies to storage.
• Perform other store tasks, including stocking, cleaning, and maintaining store areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed