Customer Service Rep - No Experience Required

Spade Recruiting•Dallas, TX

3d•Remote

About The Position

For more than 60 years, our organization has supported working families by providing access to supplemental benefit programs through partnerships with more than 40,000 unions and associations across North America and beyond. Our role is to help individuals better understand the benefit options available through their affiliated organizations and provide dependable guidance when traditional workplace coverage changes, decreases, or ends. We are committed to delivering a professional and supportive experience built on clarity, integrity, and genuine service. Every interaction matters. From answering initial questions to assisting with enrollment documentation, our team works to ensure members receive accurate information and feel comfortable throughout the process.

Requirements

Dependable, motivated individuals who enjoy helping people and are comfortable working in a virtual environment
Strong communication and active listening skills
A professional and respectful approach to client interactions
Good organizational and time-management abilities
Attention to detail and reliability
A willingness to learn and accept coaching
Comfort using computers, digital platforms, and video conferencing tools
The ability to work both independently and collaboratively
Legal authorization to work in the United States or Canada

Nice To Haves

Previous customer service, retail, sales, or other people-focused experience

Responsibilities

Communicating with members through inbound and outbound calls
Scheduling and conducting virtual appointments
Explaining available benefit options, eligibility requirements, and enrollment procedures
Answering questions clearly and professionally
Assisting with digital applications, forms, and supporting documentation
Maintaining accurate and organized electronic records
Participating in ongoing training, coaching, and professional development
Working collaboratively with team members and leadership to maintain high service standards