Customer Service Agent - No Experience Required

Spade Recruiting • Austin, TX

23h • Remote

About The Position

We are currently expanding our remote team and looking for friendly, dependable individuals who enjoy helping others and providing a positive customer experience. As a Customer Service Agent, you’ll connect with individuals and families through virtual appointments, answer questions, provide information about available programs, and help clients complete the necessary steps to get started. No previous experience is required. Training, mentorship, and licensing guidance are provided to help you build confidence in the role.

Requirements

• Friendly and comfortable communicating with others
• Professional, dependable, and organized
• Able to work independently in a remote environment
• Comfortable using computers, video meetings, and online systems
• Willing to learn and complete any required licensing
• Motivated to develop new skills and grow professionally

Nice To Haves

• Previous experience in customer service, retail, hospitality, call centers, or sales

Responsibilities

• Communicate with clients through phone and Zoom appointments
• Respond to questions and provide clear, professional assistance
• Review available options based on each client’s needs
• Guide clients through digital forms and enrollment steps
• Follow up with clients when additional assistance is needed
• Maintain organized and accurate customer records
• Participate in ongoing virtual training and coaching

Benefits

• 100% remote work environment
• Full training provided
• Flexible scheduling
• One-on-one mentorship and support
• Licensing guidance
• Qualified client opportunities
• Performance-based compensation
• Bonus and incentive opportunities
• Ongoing professional development
• Opportunities for advancement into leadership roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed