Customer Service Rep

nVent • Anoka, MN

7d • Hybrid

About The Position

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. Join nVent during an exciting time of growth and help support our Hoffman brand. This role is open due to promotion! In this role, you’ll be at the heart of the customer experience by answering questions, handling orders, and coordinating with teams across the business to deliver reliable solutions. If you enjoy solving problems, working with people, and seeing the impact of your work, this role offers both variety and visibility.

Requirements

• Associate degree or equivalent work experience.
• 2+ years of customer service experience, preferably in a call center and/or manufacturing environment.
• Strong attention to detail, accuracy, and problem-solving skills, including identifying root causes and recommending solutions.
• Ability to manage multiple priorities in a fast-paced, team-oriented environment with a high level of independence.
• Strong communication skills (written and verbal) with the ability to work effectively across functions and with all levels of stakeholders.
• Demonstrated ability to handle challenging customer situations professionally, with empathy and a customer-first mindset.
• Adaptable, self-motivated, and committed to continuous learning, professionalism, and maintaining strong working relationships.

Responsibilities

• Research and recommend solutions for all incoming calls regarding pricing and availability, order status.
• Provide technical application support, product selection, and have an understanding of our Hoffman Climate Control Products (Air Conditioners, Heat Exchangers, Chillers, Cooling Accessories).
• Work closely with engineering and product management to support our customers customer product inquiries.
• Enter quotes using our internal tools.
• Receive and process domestic standard distributor orders via JDE ERP system, phone and email for assigned functional area/brand to ensure timely delivery to customers.
• Collaborate with sales, marketing, production, logistics and other operating functions regarding product, delivery or service matters.
• Monitor or follow-up on scheduled shipment dates to ensure timely delivery. This may include obtaining proof of delivery and/or expediting shipment as needed.
• Identify key components to assist customers in part replacements.
• Ensure all customer requests are responded to in a timely and professional manner.
• Maintain high level of performance by meeting team key performance indicator (KPI) goals.

Benefits

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
• Tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree