Customer Service Rep (PT)
About The Position
Every interaction a customer has with Kent Oil & Propane shapes how reliable, responsive, and trustworthy we feel as their propane provider. In this role, you’ll be the person who turns everyday service moments calls, questions, fixes into long-term customer relationships that keep homes warm, businesses running, and communities powered. What you do directly supports customer retention, smooth operations, and growth across our service areas. You’ll work at the center of customer communication and internal coordination, partnering closely with your General Manager, Service Center, and delivery teams to make sure customers get what they need, accurately and on time.
Requirements
- High school diploma, GED, or equivalent experience
- 1–2 years of professional customer service experience
- Comfort handling phone-based conversations with customers about service, billing, and scheduling
- Ability to track details accurately across multiple systems and documents
- Reliable attendance and the ability to follow established processes
Nice To Haves
- Experience in utilities, energy, logistics, or service-based industries
- Familiarity with billing systems, route management, or customer account maintenance
- Experience supporting retention, collections, or outbound calling campaigns
- Prior administrative or office operations experience
- Exposure to accounts payable or basic finance processes
Responsibilities
- Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
- Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
- Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
- Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
- Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
- Depending on location, assist with accounts payable processing and other office operations
Benefits
- Pay- $16-17 per hour, depending on experience
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
