Remote Customer Service Rep

Burjline Builders • Phoenix, AZ

8h • $58,000 - $125,000 • Remote

About The Position

Coldwell Banker Realty, a recognised leader in the Compass International Holdings portfolio, is backed by more than 100 years of trust in the real estate market. We connect clients with up-to-date listings, comprehensive neighbourhood data, and trusted real estate advisors. We are currently seeking a dedicated and professional Remote Customer Service Representative to join our team on a Full-Time basis. This remote position is based in Phoenix, Arizona, United States. The successful candidate will be a key point of contact for our clients, providing exceptional support and ensuring a positive experience that reflects our company's high standards.

Requirements

• Proven experience in a customer service, client relations, or administrative role.
• Exceptional verbal and written communication skills with a professional telephone manner.
• Strong interpersonal skills and a genuine commitment to providing outstanding customer care.
• Proficiency in using Microsoft Office Suite and experience with CRM software is highly desirable.
• Excellent organisational and time-management skills, with the ability to prioritise tasks effectively.
• The ability to work independently and maintain high performance in a remote environment.

Nice To Haves

• Experience within the real estate industry is advantageous but not required.

Responsibilities

• Serve as the first point of contact for client enquiries via phone, email, and online chat.
• Provide accurate and timely information regarding property listings, services, and general real estate queries.
• Professionally manage and resolve customer issues, complaints, and feedback to ensure client satisfaction.
• Assist real estate advisors with scheduling appointments, managing calendars, and other administrative tasks.
• Maintain precise and detailed records of all client interactions and transactions within our CRM system.
• Collaborate effectively with team members and other departments to ensure a seamless and efficient client journey.
• Uphold the brand values and service standards of Coldwell Banker Realty in every interaction.

Benefits

• A competitive annual salary ranging from $58,000 - $125,000 USD.
• The flexibility and convenience of a fully remote working arrangement.
• Opportunities for professional growth and career development within a globally recognised organisation.
• A supportive and collaborative team culture dedicated to excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed