Customer Service Rep(03213) - 25 NW 16th Ave

Domino's Franchise•Gainesville, FL

1d•Onsite

About The Position

Domino’s Customer Service Representatives provide friendly, positive customer service while helping customers place orders and addressing concerns. The role includes taking orders by phone and in person, handling cash, upselling, preparing food and pizzas, maintaining food and portion controls, following hygiene and food-safety practices, and completing general cleaning duties. Team members receive in-store guidance from a manager or teammate and may have opportunities to advance within Domino’s.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination and eye-hand/finger coordination to make precise, rapid movements accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to push and pull trays on dollies; pushing a stack of trays requires up to 7.5 pounds of force.
Ability to infrequently navigate stairs or climb a ladder.
Ability to bend forward at the waist, crouch or squat occasionally, and reach continuously in different directions.
Ability to use hands continuously and frequently use one or both hands; shaping pizza dough requires frequent, forceful use of the forearms and wrists.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and provide correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Maintain food and portion control.
Follow hygiene and food-safety practices.
Perform general cleaning duties, including cleaning equipment and the facility approximately daily.
Operate all equipment.
Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Communicate with customers and coworkers to process orders.
Change prices on signs and perform maintenance as needed.