Customer Service Rep(04742) - 614 E. Main St

Domino's Franchise•Waynesboro, PA

9h•Onsite

About The Position

The Customer Service Representative provides friendly customer service and supports the preparation and sale of Domino’s products. The role includes taking and processing orders, addressing customer concerns, handling cash, promoting additional products, preparing food, maintaining food quality and safety, and cleaning the store. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time, and the description notes opportunities to advance into management and franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform physical tasks including standing, walking short distances, lifting and carrying supplies, pushing or pulling trays, occasionally climbing stairs or a ladder, bending, crouching or squatting, and reaching.
Ability to lift delivery cases weighing up to 50 pounds.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Control food and portion quality.
Follow hygiene and food-safety practices.
Perform food preparation and general cleaning duties.
Operate store equipment.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and coworkers to process orders.
Unload and move product deliveries using a hand truck and carry supplies to storage.
Perform outside tasks such as removing trash.
Complete other store tasks such as stocking shelves, cleaning low areas, changing prices on signs, and performing maintenance.