Customer Service Rep | Patient Billing Solutions
About The Position
This role involves handling inbound customer service calls and some outbound follow-up calls in a professional, patient experience, and customer service-oriented manner. The primary focus is on first-call resolution, addressing customer questions, concerns, or problems efficiently. Responsibilities include escalating issues to supervisors or issue experts when necessary, resubmitting corrected claims with supporting documentation, and communicating with other organizational departments to ensure proper handling of patient accounts. The role requires performing various tasks that may change frequently without loss of efficiency or composure. Additionally, advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills are necessary. Candidates must reside within 50 miles of Birmingham, AL.
Requirements
- High school diploma or GED
- 0-2 years of prior relevant experience
- Must reside within 50 miles of Birmingham, AL
Nice To Haves
- 1 - 3 years related or general knowledge of payor-specific or medical specialty billing
- Dialer experience
- Bilingual (English/Spanish)
Responsibilities
- Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner.
- Answer the calls timely without drops/abandons.
- Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.
- Facilitate resolution by referring the matter to the issue/content expert.
- Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter.
- Resubmit Corrected Claims and supporting documentation as need for the patient experience.
- Communicate with other organizational departments to ensure proper handling of patient accounts.
- Communicates issues to management timely and performs other duties as assigned by direct supervisors.
- Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
- Advanced computer skills, knowledge of medical terminology, PC applications, and math/bookkeeping skills.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
