Customer Service Rep(03848) - 14323 South US 301 Wimauma Fla 33598

Domino's Franchise•Wimauma, FL

10d

About The Position

The Customer Service Representative serves customers in person and by phone, helps prepare and make pizzas, and performs general store duties. The role involves customer service, order processing, cash handling, food preparation, maintaining food safety and hygiene, stocking, inventory, and cleaning. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time, and the posting describes opportunities to progress from customer service to management and franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers, in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and unload deliveries weighing up to 50 pounds and carry items weighing up to 30 pounds as described.
Ability to push and pull trays on dollies, and occasionally navigate stairs or climb a ladder.
Ability to bend, crouch, squat, reach, and continuously use hands during work.
Ability to differentiate between hot and cold surfaces; depth perception and near- and mid-range vision for in-store tasks.
Ability to work in varying and sometimes adverse weather conditions, temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person; receive and process telephone orders.
Address customer concerns and communicate with customers and co-workers to process orders.
Handle cash, make correct monetary change, and upsell products.
Make pizzas and prepare products while maintaining food and portion control, hygiene, and food safety.
Operate store equipment and use a computer keyboard or touch screen to enter orders.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, perform general cleaning duties, and remove trash.
Unload and move deliveries and supplies using a hand truck, dollies, or by carrying them.
Perform occasional maintenance and other store tasks, including changing prices on signs and washing walls.