Customer Service Rep(06013) - 1051 Village Hwy

Domino's Franchise•Rustburg, VA

2d•Onsite

About The Position

The Customer Service Representative works as part of a Domino’s store team to serve customers and prepare and process pizza orders. The role may be part time or full time, with schedules intended to accommodate team members’ availability. On-the-job orientation and training are provided, and advancement opportunities may include management and franchise ownership. Store team members operate equipment; stock ingredients and supplies; prepare products; receive and process telephone orders; take inventory and complete related paperwork; and clean equipment and the facility. The role requires communicating with customers and coworkers in person and by phone, entering orders on a computer keyboard or touch screen, handling payments and making change, and working individually or with others while meeting quality standards. Work involves standing for most tasks, frequent walking and reaching, and occasional sitting for paperwork. Physical tasks include lifting and carrying supplies, pushing or pulling trays, bending, crouching, and occasionally climbing stairs or a ladder. The work environment includes a range of temperatures, hot surfaces and tools, food odors, cornmeal dust, cramped spaces, sharp edges, and moving mechanical parts. Team members may also encounter varying or adverse weather while performing outside tasks.

Requirements

Be at least 16 years of age.
Comprehend and provide correct written instructions.
Communicate verbally with customers and coworkers to process orders in person and by phone.
Add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Have verbal, writing, and telephone skills for taking and processing orders.
Coordinate eyes and hands or fingers to make precise movements rapidly and accurately.
Be able to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Meet the physical requirements of the role, including prolonged standing, lifting and carrying supplies, reaching, bending, and occasional climbing.

Responsibilities

Operate store equipment.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and coworkers in person and by telephone to process orders.
Enter orders using a computer keyboard or touch screen.
Handle payments and make correct monetary change.