Customer Service Rep(04629) - 607 Reisterstown Road

Domino's Franchise•Baltimore, MD

1d•Onsite

About The Position

A Domino’s Customer Service Rep provides friendly service while taking and processing customer orders, preparing food, and keeping the store clean and stocked. Team members receive in-store training and support from a manager or teammate. The role may offer opportunities to develop a career with Domino’s, including advancement into management or franchise ownership. The work takes place in a store and includes operating equipment, preparing products, handling cash, and completing inventory-related paperwork. Conditions can include changing temperatures, food odors, cornmeal dust, hot surfaces and tools, sharp edges, and moving mechanical parts. The role involves frequent standing, reaching, and hand use, along with lifting, carrying, pushing, bending, and occasional climbing or squatting.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination to make precise, rapid movements with speed and accuracy.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift cases weighing up to 50 pounds and stack them on shelves up to 72 inches high.
Ability to carry supplies, including ingredient containers and trays of pizza dough.
Ability to push and pull trays on dollies.
Ability to occasionally navigate stairs or climb a ladder.
Ability to bend forward repeatedly, occasionally crouch or squat, and reach continuously.
Eye-hand coordination and continuous use of one or both hands; shaping pizza dough requires frequent, forceful use of forearms and wrists.
Ability to work under stress, perform repetitive tasks, deal with people, make judgments and decisions, and meet strict quality-control standards.
Ability to work in varying and sometimes adverse weather conditions and in changing indoor temperatures, including a cooler and hot work areas.
Ability to work around food odors, cornmeal dust, hot surfaces and tools, sharp edges, and moving mechanical parts.
Ability to talk and hear on the telephone and use near- and mid-range vision and depth perception for in-store tasks.
Ability to differentiate between hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders by telephone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct change.
Upsell products.
Prepare Domino’s pizzas and other products, including food preparation and portion control.
Follow hygiene and food-safety practices.
Operate equipment and stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, and perform general cleaning duties.
Remove trash and perform other outside tasks.
Use written and verbal communication to process orders with customers and co-workers.
Enter orders using a computer keyboard or touch screen.
Unload deliveries using a hand truck and stock supplies on shelves.
Perform repetitive tasks and work independently or with others while meeting quality standards.