Customer Service Rep(05365) - 3979 Parkwood Road, 101

Domino's Franchise • Bessemer, AL

1d

About The Position

The Customer Experience Representative is the first point of contact for Domino’s customers, both in the store and over the phone. The role focuses on providing a positive, engaging customer experience through professional and personable service. Representatives take and organize orders, maintain the front of the store, support drive-up and curbside service, and address customer concerns in coordination with management.

Requirements

• Ability to multitask and work efficiently under pressure.
• Ability to work in a fast-paced environment.
• Effective communication with team members and customers.
• Understanding of safe food handling, food storage, and sanitation.
• Ability to work nights and weekends.
• Excellent customer service skills and basic math skills.
• Ability to take direction from management.
• Must be at least 16 years of age.
• Must be able to pass a background check meeting or exceeding Domino’s standards.

Responsibilities

• Greet customers and provide a positive, engaging experience through personality, professionalism, and performance.
• Take customer orders in person or over the phone using store technology and the Point of Sales System.
• Clean, prepare, and maintain the front of the store to create a positive in-store customer experience.
• Keep the storefront clean and safely execute the contactless drive-up and curbside experience.
• Take ownership of customer concerns and work with management to resolve them and exceed customer expectations.
• Ensure orders are organized, accurate, and meet standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed