Customer Service Rep

Valence • Garden Grove, CA

9d • Onsite

About The Position

Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules. Review the MRP system to ensure customer order due dates are in line with required delivery dates. Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly. Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame. Communicate with customers on any additional blue prints, drawings, or other items needed for processing. Coordinate with production on obtaining ECD's for orders. Prepare orders in ship out or other areas as needed. Develop daily reports on orders and communicate with production. Other duties as assigned.

Requirements

• High School Graduate or General Education Degree (GED): Required
• 2 plus years of experience in manufacturing
• Vision (Near, Distance)
• Sense of Sound - Able to hear average conversations
• This position requires access to knowledge and technical data regulated by the International Traffic in Arms Regulations (ITAR). Valence Surface Technologies is required to verify that applicants meet ITAR requirements prior to employment for this role.

Responsibilities

• Coordinates and expedites the flow of work within or between departments according to daily and weekly production schedules.
• Review the MRP system to ensure customer order due dates are in line with required delivery dates.
• Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly.
• Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame.
• Communicate with customers on any additional blue prints, drawings, or other items needed for processing.
• Coordinate with production on obtaining ECD's for orders.
• Prepare orders in ship out or other areas as needed.
• Develop daily reports on orders and communicate with production.

Benefits

• Medical, Dental, Vision, Employer Paid Basic Life, Supplemental Life Insurance, 401k with a Employer Match
• Generous Paid Time Off program
• 7 Holidays and 1 Floater Holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED