Customer Service Rep(08669) - 8450 E. Iliff ave.

Domino's Franchise•Denver, CO

1d•Onsite

About The Position

The Customer Service Rep role at Domino's Pizza involves assisting customers in a polite and courteous manner, whether over the phone or in person for carryout orders. This role requires being knowledgeable about the menu and maintaining a perfect image according to company standards. Key customer service steps include apologizing, giving the customer what they want, and providing something extra. Specific procedures for pizza makers include counting toppings on every order and washing hands before making products. Drivers must have exact change for deliveries and confirm orders, names, and addresses for accuracy. Safety and security protocols include not carrying more than $20 while on the clock and not possessing weapons while working. Driver vehicles must be kept neat and clean. All drivers must complete the Safe Delivery CBT.

Requirements

Must be in perfect image according to standard.
Must know and demonstrate customer WOW steps.
Must count pepperoni and ham on every order every day (for pizza makers).
Must wash hands prior to making products (for pizza makers).
Must have $1 in coin change on every delivery (for drivers).
Must say “Let me get your change” on every order (for drivers).
Not allowed to carry more than $20 while on the clock, including personal money.
Not allowed to have a pocket knife or any weapon while working.
Vehicles are to be neat and clean and in positive image while working (for drivers).
Not to be routed early or checked in early from delivery (for drivers).
Only proper procedure for products is allowed.
Every driver must have done Safe Delivery CBT.
Every order is to be repeated for accuracy and name and address confirmed.

Responsibilities

Answering the phone or assisting carryout customers in a polite and courteous manner.
Being helpful and knowledgeable of the menu.
Maintaining perfect image according to standard.
Demonstrating customer WOW steps: Apologize, Give them what they want, Give them something extra.
Counting pepperoni and ham on every order every day (for pizza makers).
Washing hands prior to making products (for pizza makers).
Having $1 in coin change on every delivery (for drivers).
Saying “Let me get your change” on every order (for drivers).
Ensuring vehicles are neat and clean and in positive image (for drivers).
Repeating every order for accuracy and confirming name and address.