About The Position

The Customer Service Rep performs general duties involving the operation of equipment; receiving, storing, and rotating ingredients; preparing products; receiving and processing telephone and internet orders; counting inventory and completing paperwork; and cleaning equipment and the facility. The role includes on-the-job training in customer service, an interactive computer program, and hands-on practice. Customer service requires verbal and written communication with customers and co-workers by phone and in person.

Requirements

  • Ability to comprehend and communicate verbally and in writing with customers and co-workers.
  • Ability to stand, walk, sit, lift, carry, push, climb ladders or stairs, stoop or bend, crouch or squat, and reach.
  • Ability to grasp with hands to use machines, tools, equipment, and work aids.
  • Ability to tolerate varying temperatures and conditions inside and outside.

Responsibilities

  • Operate equipment.
  • Stock and rotate ingredients from delivery to storage, work areas, and the walk-in cooler.
  • Prepare products.
  • Receive and process telephone and internet orders.
  • Count inventory and complete paperwork.
  • Clean equipment and the facility.
  • Communicate with customers and co-workers by phone and in person.
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