About The Position

The Customer Service Rep performs general operational duties, including operating equipment; stocking and rotating ingredients from delivery to storage, work areas, and the walk-in cooler; preparing products; receiving and processing telephone and internet orders; counting inventory and completing paperwork; and cleaning equipment and the facility. The role involves customer service interactions with customers and co-workers by phone and in person. On-the-job training includes customer service orientation, an interactive computer program, and hands-on practice.

Requirements

  • Ability to comprehend and communicate verbally and in writing with customers and co-workers over the phone and in person.
  • Ability to stand, walk, sit, lift, carry, push, climb ladders or stairs, stoop or bend, crouch or squat, reach, and grasp with hands to use machines, tools, equipment, and work aids.
  • Ability to tolerate exposure to varying temperatures and conditions inside and outside.

Responsibilities

  • Operate equipment.
  • Stock and rotate ingredients from delivery to storage, work areas, and the walk-in cooler.
  • Prepare products.
  • Receive and process telephone and internet orders.
  • Count inventory and complete paperwork.
  • Clean equipment and the facility.
  • Communicate with customers and co-workers by phone and in person.
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