Customer Service Rep
About The Position
MetroLink Tulsa is the public transportation provider for the Tulsa area, offering fixed-route bus service, paratransit, and on-demand rides to help people get where they need to go. At Metrolink Tulsa, we're not just about moving people from point A to point B; we're about connecting lives, building community, and making every ride a positive experience! We're a team that believes in the power of reliable transportation to transform daily routines and empower our city. If you're ready to make a real impact, one friendly ride at a time, you've found your destination! Are you a natural problem-solver who enjoys helping others? Do you have a knack for turning a simple question into a great customer experience? MetroLink Tulsa is looking for a Customer Service Representative to be the welcoming voice of our transit system. In this role, you will be a vital link between our community and the services they rely on every day. You'll use your expertise and positive attitude to help people navigate the city, get where they need to go, and feel confident in our services.
Requirements
- Excellent communication skills, both verbal and written, with a friendly and professional tone.
- Excellent computer skills.
- Ability to think on your feet, multitask, and manage time effectively.
- Courteous, patient, and a great attitude towards every person interacted with.
- Willingness to work evenings, nights, weekends, and some holidays as needed.
Nice To Haves
- Strong understanding of the Tulsa area, including addresses and nearby streets.
Responsibilities
- Be a Transit Expert: Provide accurate information on bus routes, schedules, and policies via call, email, or in-person.
- Guide and Educate: Help passengers plan trips, find bus stops, and suggest alternative ride options.
- Listen and Solve: Handle customer inquiries and concerns with professionalism and courtesy, documenting complaints and compliments.
- Connect with the Community: Build relationships with diverse individuals, making a positive difference in their day.
- Maintain Your Skills: Stay proficient in MetroLink Tulsa’s computer software and stay up-to-date on policies and procedures with team and management.
Benefits
- Free Employee Health Insurance
- Long Term Disability
- Life Insurance
- Vision insurance available
- Dental insurance available
- Supplemental insurance available
- Pension & 457b retirement
- Vacation
- Sick time
- Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
