Customer Service Rep

MAKSTEEL USA LLC•Wyoming, MI

About The Position

The Customer Service Representative role is designed for an energetic and confident inside sales candidate looking to join a rewarding and entrepreneurial environment. We strive to build strong relationships with our customers by providing high levels of service, valued opportunities, and professionalism in all interactions, allowing us to become a valued member of their supply chain and production teams.

Requirements

Sales experience required.
Excellent interpersonal skills, team player, and results orientated.
Ability to manage own time effectively and to work autonomously.
Confident in computer skills including Microsoft Office suite.
Bachelor’s Degree, preferably in Business, Communications or Marketing.

Nice To Haves

Familiarity with Steel Industry, preferred.

Responsibilities

Interact directly with customers to provide status updates and fulfill service needs.
Maintain accurate customer profile information.
Capture customer job specifications and accurately maintain updates within the Company’s ERP.
Enter customer orders, providing relevant information to internal and external parties.
Oversee and ensure successful fulfillment of orders, working closely with finance, production and logistics teams.
Monitor inventory levels at each location and reserve inventory as needed for customers.
Maintain product knowledge and understanding of customer needs/requirements.
Actively retrieve purchase orders from customer portals.
Provide a full suite of support to the outside sales team through report generation, fulfilling data requests, coordination of proposal requests, and purchase orders.
Manage all customer claims up to and including claims resolution.
Monitor shipments to ensure on-time delivery and communicate changes or delays to the customer.
Prepare customs paperwork for out-of-country shipments.