Customer Service Rep (05131) 1955 W Pensacola

Domino's Franchise•Tallahassee, FL

1d•Onsite

About The Position

Domino’s Customer Service Representatives provide friendly customer service while helping prepare and serve high-quality pizzas. The role includes taking and processing orders, addressing customer concerns, handling cash, upselling, preparing food, maintaining food safety and hygiene, and cleaning the store and equipment. Team members receive in-store training and support from a manager or teammate. The job offers $15 per hour plus tips and weekly pay, and may offer opportunities to advance within Domino’s.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers, including by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to differentiate between hot and cold surfaces.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift delivery cases weighing up to 50 pounds and stack them on shelves up to 72 inches high.
Ability to carry supplies, including cans weighing 3 pounds 7 ounces, pizza sauce weighing 30 pounds, and dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies, with a force of up to 7.5 pounds to push a stack of trays.
Ability to infrequently navigate stairs or climb a ladder.
Ability to bend forward, crouch or squat occasionally, and reach continuously in different directions.
Ability to use one or both hands frequently and forcefully, including shaping pizza dough with the forearms and wrists.
Ability to work in varying and sometimes adverse weather conditions and in store temperatures ranging from 36 degrees in the cooler to 90 degrees or above in some work areas.
Ability to work around food odors, cornmeal dust, cramped quarters, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns and communicate with customers and coworkers to process orders.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products while maintaining food and portion control.
Follow hygiene and food safety practices.
Operate equipment and use a computer keyboard or touch screen to enter orders.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, including general cleaning and other assigned duties.
Unload deliveries using a hand truck and move supplies to storage areas.
Perform outside tasks such as removing trash.