Customer Service Rep(07416) - 266 Spring Creek Parkway
About The Position
Customer Service Reps take and process customer orders in person and over the phone, prepare products, and perform general store tasks. The role includes operating equipment, stocking ingredients and supplies, receiving deliveries, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The position may offer opportunities for advancement into management and other roles. Work involves standing for most tasks, handling food and supplies, and working in a store environment with varying temperatures, food odors, cornmeal dust, hot surfaces, sharp edges, and moving mechanical parts. Team members may also perform occasional outdoor tasks and work in cramped areas such as a walk-in cooler.
Requirements
- Must be at least 16 years of age.
- Ability to understand and provide correct written instructions.
- Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills for taking and processing orders.
- Motor coordination to make rapid, accurate, and precise movements with the eyes, hands, and fingers.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to lift and handle supplies, including cases weighing up to 50 pounds, and to carry items such as pizza sauce weighing 30 pounds.
- Ability to perform the described physical tasks, including standing, walking, reaching, bending, crouching, and frequent use of hands and arms.
Responsibilities
- Operate store equipment.
- Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
- Prepare products.
- Receive and process telephone orders and communicate with customers in person.
- Take inventory and complete associated paperwork.
- Clean equipment and the facility approximately daily.
- Unload and move ingredient and supply deliveries using a hand truck, and stock items on shelves.
- Perform occasional maintenance and cleaning tasks, including navigating stairs or climbing a ladder.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
