Customer Service Rep(09335)

Domino's Franchise • Harlingen, TX

1d • Onsite

About The Position

As a Customer Service Representative (CSR) you are often the first person to welcome and interface with Domino’s customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domino’s and Team Dynamic image standards is required – you are the face of the brand! Additional duties and responsibilities include, but are not limited to the following: Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, and make sound ethical judgments in a timely manner. Enthusiastic customer greeting and positive personality – taking orders with a smile! Operate, clean, and maintain all store facility and equipment. Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork. Prepare product to Domino’s specifications and guidelines. Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery. Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Comfortability utilizing a computer keyboard, touch screen, and foot-paddle.

Requirements

• Enthusiastic customer communication
• Positive personality
• Punctuality
• Ability to maintain professional appearance
• Ability to direct activities
• Ability to perform repetitive tasks
• Ability to work alone and with others
• Ability to work under stress
• Ability to meet strict quality control standards
• Ability to coordinate with coworkers and customers
• Ability to analyze and compile data
• Ability to make sound ethical judgments in a timely manner
• Excellent verbal and written communication skills
• Strong active listening abilities
• Proven problem-solving skills and ability to think on your feet
• Ability to multitask and manage time effectively in a fast-paced environment

Nice To Haves

• Previous customer service experience
• Bilingual skills (English/Spanish)

Responsibilities

• Operate, clean, and maintain all store facility and equipment.
• Take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork.
• Prepare product to Domino’s specifications and guidelines.
• Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.
• Add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Make correct monetary change.
• Utilize a computer keyboard, touch screen, and foot-paddle.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED