Customer Service Rep

Ace Handyman Services New Ringgold•East Brunswick Township, PA

18h

About The Position

Customer Service and Sales professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as a Customer Service Representative to ensure efficient and smooth daily operations. In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED but a plus! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey. This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and future benefit options, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise. If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

Requirements

Highly organized and detail-oriented, with a strong administrative background and multi-tasking skills.
Excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen.
Strong solution-focused attitude and be quick on your feet.
High school diploma or GED
1-3 years of administrative assistant/scheduling experience
Comfortable with sales
Adaptive to technology
Strong customer service skills
Excellent office management skills
Solid typing skills
Great multitasking and prioritization skills
Exceptional communication skills

Nice To Haves

NO CONSTRUCTION EXPERIENCE REQUIRED but a plus!
Construction Knowledge a plus
Sales and/or Marketing – a basic understanding
Customer-facing experience, a plus

Responsibilities

Inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen.
Provide customers with information and expert advice on our services, pricing, and availability.
Provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.
Respond to job leads in a timely manner.
Coordinating the schedule and material ordering for multiple craftsmen and projects.
Utilizing our dispatching & schedule management software.
Returning customers calls as needed and following up with past customers.
Performing paperwork and filing duties.
Assist in solving operational logistics to ensure a smooth customer journey.