Customer Service Rep: Anchorage Animal Care and Control

DUS Website•Anchorage, AK

11d•Onsite

About The Position

Under the supervision of the Customer Service Supervisor, the employee will perform all of the clerical functions (paper and electronic) related to the intake, redemption and adoption of animals at the Anchorage Animal Care and Control Center (AACC). The employee works with the general public on a daily basis in a variety of different situations. This is a full-time position, 40-hour work week.

Requirements

Minimum age 18
High School Diploma or GED
Able to proficiently speak, read, understand and write English
Minimum one year customer service experience
Minimum six months cash handling experience
Minimum six months experience in a professional office setting; greeting customers, answering phones, transferring calls, documenting information
Good computer skills, as well as oral and written communications skills
Reliable access to a smartphone capable of running apps for scheduling, timekeeping (clocking in/out), shift communications, and time-off requests.
Must be able to pass the Company’s pre-employment screening process, including drug screen, criminal background investigation and post-offer physical/functional capacity evaluation.

Nice To Haves

Experience working in an animal-oriented organization
Ability to type at least 35 wpm
Knowledge of basic care for common pets

Responsibilities

Greet customers via the telephone or the front counter, ascertain the type of service requested by the customer and either provide the necessary service or direct them to the correct person or location
Answer customers in a courteous and professional manner regarding costs, care, lost and found animals, adoption services, animal rescue services and other services provided by the center
Assist public with animal claims and relinquishments, initial handling/restraint of animals, including leashing and walking a dog or putting cats into a carrier
Provide general information to the public regarding humane animal care and ownership responsibilities
Provide information to the public regarding the AACC’s policies and the laws set forth by the Municipality of Anchorage Health Department
Use the Chameleon computer database to enter, maintain, update, track and outcome animals brought to the center, as well as maintain the database to include, but not limited to, spay/neuter records, rabies tags, license tags and client information, and produce the required and requested documents
Process and record monetary transactions for adoptions, redemptions, payments for notice of violations, donations and fees for services provided
Responsible for the accuracy of all monetary transactions by recording all transactions in computer system and balancing the register drawer on a daily basis
Complete opening and closing procedures for customer service counter
Keep the customer service area neat and clean to maintain a professional public appearance