Customer Service Rep(04710) - 119 N. Sheridan Ave.

Domino's Franchise•Pittsburgh, PA

1d•Onsite

About The Position

The Customer Service Rep works as part of a Domino’s Pizza store team, helping prepare and process customer orders and supporting day-to-day store operations. The role may be part-time or full-time and offers on-the-job orientation and training, with potential opportunities to advance into management or other positions within the company. Team members operate store equipment, stock ingredients and supplies, prepare products, receive and process telephone orders, take inventory, complete related paperwork, and clean equipment and the facility. The role requires communicating with customers and coworkers in person and by telephone, following written instructions, entering orders using a keyboard or touchscreen, handling money accurately, and performing basic arithmetic. Work includes extended periods of standing, frequent reaching and hand use, and some lifting, carrying, pushing, pulling, bending, crouching, climbing, and walking. Team members may encounter temperature extremes, food odors, cornmeal dust, hot surfaces and tools, sharp edges, moving mechanical parts, cramped spaces, and changing or adverse weather when performing outside tasks.

Requirements

Must be 16 years of age or older.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers by telephone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical activities described, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, reaching, and continuous hand use.

Responsibilities

Operate store equipment.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
Communicate with customers and coworkers to process orders by telephone and in person.
Enter orders using a computer keyboard or touchscreen.
Handle monetary transactions and make correct change.
Unload deliveries using a hand truck and move supplies to storage.
Perform other store tasks, including removing trash and completing outside tasks when needed.