Customer Service Rep(04213) -6546 Hampton Roads Pkwy

Domino's Franchise•Chesapeake, VA

1d•Onsite

About The Position

The following is considered minimum expectations in performance while working for Domino’s Pizza: Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu. Being in perfect image according to standard Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered No one is allowed to clear pizzas before it is ready to place in the oven Drivers must have $1 in coin change on every delivery Drivers must say “Let me get your change” on every order NO EXCEPTION No one is allowed to carry more than $20 while on the clock including personal money No one is allowed to have a pocket knife or any weapon while working Driver vehicles are to be neat and clean and in positive image while working Drivers are not to be routed early or checked in early from delivery Pizza makers must wash hands prior to making products Only proper procedure for products is allowed Every driver must have done Safe Delivery CBT Every order is to be repeated for accuracy and name and address confirmed

Requirements

Must have $1 in coin change on every delivery.
Must say “Let me get your change” on every order.
Not allowed to carry more than $20 while on the clock, including personal money.
Not allowed to have a pocket knife or any weapon while working.
Driver vehicles must be neat and clean and in positive image while working.
Drivers are not to be routed early or checked in early from delivery.
Pizza makers must wash hands prior to making products.
Only proper procedure for products is allowed.
Every driver must have done Safe Delivery CBT.
Every order is to be repeated for accuracy and name and address confirmed.

Nice To Haves

Polite and courteous manner
Helpful and knowledgeable of our menu
Perfect image according to standard
Customer WOW steps: 1) Apologize 2) Give them what they want 3) Give them something extra
Count pepperoni and ham on every order every day (for pizza makers).
No one is allowed to clear pizzas before it is ready to place in the oven (for pizza makers).
Neat and clean driver vehicles in positive image while working.

Responsibilities

Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
Being in perfect image according to standard
Knowing and demonstrating customer WOW steps: 1) Apologize 2) Give them what they want 3) Give them something extra
Counting pepperoni and ham on every order every day (for pizza makers).
Ensuring pizzas are not cleared before they are ready to be placed in the oven (for pizza makers).
Having $1 in coin change on every delivery (for drivers).
Saying “Let me get your change” on every order (for drivers).
Not carrying more than $20 while on the clock, including personal money.
Not having a pocket knife or any weapon while working.
Ensuring driver vehicles are neat and clean and in positive image while working.
Not routing drivers early or checking them in early from delivery.
Washing hands prior to making products (for pizza makers).
Following only proper procedure for products.
Having completed the Safe Delivery CBT (for every driver).
Repeating every order for accuracy and confirming name and address.