Customer Service Rep - Greenville

Bodycote North America•Fountain Inn, SC

11d•Onsite

About The Position

This position is eligible for a $1,500 sign-on retention bonus! Bodycote offers paid holidays and paid time off, as well as 401k match, Medical, Dental, and Vision Plans for employees and families. Candidates must pass a pre-employment drug screen and basic physical; have the ability to work full-time, 40+ hours per week. The hours for this position are Monday-Friday 8am-4:30pm. Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive. Summary: Based in Fountain Inn SC, the Customer Service Representative works with limited supervision for the Production Manager. They are responsible for order entry, follow-up, status, invoicing and other daily communication with customers in coordination with sales and other staff.

Requirements

This position must satisfy ITAR compliance requirements, therefore candidates must be U.S. Citizens or Permanent Resident Card Holder.
Education – High school diploma or equivalent
Minimum one year experience in customer service or related position
Requires knowledge of computer applications and good understanding of basic math
Must demonstrate the ability to read, write and communicate the English language
Knowledge and hands on experience of computer applications including Microsoft Office and databases is required

Nice To Haves

Experience with Navision, Sales Force and SAP software a plus
Experience with customer portals a plus (Ariba, IOL Online, etc)

Responsibilities

Enters customer orders in computer, assuring information is accurate
Reviews Purchase Orders and contracts with discrepancies and follows up with clarifications via phone, email or other communication
Responsible for customer order follow-up and status
Responsible for helping with daily invoicing and sending invoices to customers
Daily Scanning of Job Packages
Work with account manager’s to ensure quotes are current and up to date
Assists with scheduling as needed/required
Assists with customer collections and Elevates as Needed
Promotes and practices safety and good housekeeping
Performs other tasks as assigned or dictated by position
May have access to proprietary and third party information necessary to the business and as such will perform duties in an ethical and professional manner.
This position is responsible for the care and treatment of our customer’s inventory and as such will perform duties in a safe and responsible manner to prevent customer loss or damage.
Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism
May have access to compensation information of other employees or applicants in this role and as such cannot disclose the pay of other employees or applicants to other individuals.