Customer Service Rep(07739) - 9885 Central Ave.

Domino's Franchise • Montclair, CA

2d

About The Position

The Customer Service Rep operates equipment, stocks ingredients and supplies, prepares products, receives and processes telephone orders, takes inventory, completes related paperwork, and cleans equipment and the facility. On-the-job orientation and training are provided. The role requires communicating with customers and co-workers in person and by phone, following written instructions, processing orders accurately, and handling monetary transactions correctly.

Most tasks are performed standing, with frequent walking over short distances and continuous use of the hands. The role may involve lifting and carrying deliveries weighing up to 50 pounds, pushing or pulling trays on dollies, bending, crouching, reaching, and occasionally navigating stairs or climbing a ladder. Work conditions include exposure to varying weather, temperatures from approximately 36°F to 90°F or higher, food odors, cornmeal dust, hot surfaces and tools, sharp edges, and moving mechanical parts. Delivery duties may require driving within a designated delivery area and carrying food to customers, including navigating stairs.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Eye-hand and motor coordination to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to perform the physical tasks described, including standing, walking, lifting and carrying items weighing up to 50 pounds, pushing and pulling trays, bending, crouching, reaching, and occasional stair or ladder navigation.
• Ability to perform repetitive tasks, work independently and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to distinguish hot and cold surfaces and perform tasks requiring near and mid-range vision and depth perception.

Responsibilities

• Operate equipment.
• Stock ingredients from delivery areas to storage areas, work areas, and walk-in coolers.
• Prepare products.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Communicate with customers and co-workers to process orders by phone and in person.
• Deliver pizzas within a designated delivery area when assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed