Customer Service Rep

Michigan Milk Producers Assoc • Novi, MI

6h

About The Position

As a customer service representative, you’ll be responsible for entering daily orders, arranging for hauling, completing documentation associated with orders and provide excellent customer service to our customers.

Requirements

• 5+ years of related experience in customer service environment.
• Order entry systems experience required.
• Excellent computer skills, working knowledge of Microsoft Office and Outlook.
• Detail oriented with ability to multi-task.
• Problem solving ability.
• Strong communication, planning, and organizational skills.
• Basic dairy product knowledge.
• Ability to operate telephone, fax, scanner, and printer.

Responsibilities

• Receive and enter customer orders with an awareness of special customer requirements.
• Arrange for hauling of associated orders.
• Develop an understanding of the order process flow from order input to cash collections and perform any and all required follow-up actions.
• Provide post-sales service for customer by resolving billing issues, providing certificates and product statements, and initiates the quality complaint process.
• Solicit information from customers regarding their specific and general needs.
• Determine root cause for problems as they arise and resolves them based on knowledge and experience.
• Anticipate problems and finds solutions to providing excellent customer service.
• Provide back-up assistance to others in the department.
• Perform other duties as requested by Manager, Sales Planning & Customer Services.
• Uniformly enforce policies and procedures among associates.
• Establish a positive working relationship with all clients and sales teams.
• Provide written and oral communication to customers, sales department, and other inter-company departments.
• Communicates with all members of leadership to help identify any customer issues and keep manager updated with information, observations, trends, or changes they observe.
• Monitor billing to ensure accuracy and timeliness.
• Perform other duties as assigned

Benefits

• Competitive salary
• Health and wellness benefits with medical coverage through Blue Cross Blue Shield, includingmental health benefits
• Disability insurance
• Paid time off
• Retirement including 401k with employer contributions
• Personal and professional growth opportunities
• Employee appreciation events and recognition awards
• Employee wellness initiatives
• Employeefeedback and suggestion forums

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed