Customer Service Rep(05175) - 10200 Fox Trail Rd S
About The Position
This role involves taking customer orders, answering questions, and utilizing suggestive selling techniques. The representative will answer the phone promptly, minimize hold times, and ensure orders are completed accurately and efficiently. Maintaining a clean work environment, including the phone and customer area, is essential. The position also requires repeating orders back to customers, informing them of estimated delivery times, and expressing gratitude. Customer service standards extend to carry-out customers, and assistance may be needed in pizza preparation, stocking makelines and coolers, and ensuring production supplies are available. Responsibilities may also include taking payments for carry-out orders, adhering to company image standards, and supporting the safe delivery specialist with store cleanliness and maintenance. Additional tasks might involve folding boxes and box topping. The work environment is indoors with heat from cooking. Physical requirements include occasional lifting and carrying of items, mostly under 5 lbs but occasionally up to 35 lbs, constant standing on tile surfaces, frequent walking within the store, and occasional reaching, twisting, bending, and squatting.
Requirements
- Occasional lifting and carrying, mostly under 5 lbs, occasionally up to 35 lbs.
- Constant standing on tile surfaces.
- Frequent walking within the store.
- Occasional reaching from floor to 6 or 7 feet.
- Occasional twisting at the waist or turning the entire body.
- Occasional bending at the waist or turning the entire body.
- Occasional squatting or bending to reach the floor.
- Occasional pushing/pulling of mop buckets and dough trays on dollies.
Nice To Haves
- Assist in making pizzas whenever possible.
- Keep the makeline and soda coolers stocked and supplies available to help complete production.
- Take payments from the carry-out customers if requested to do so by the manager in charge.
- Assist the safe delivery specialist in any way possible in the cleanliness and maintenance of the store.
- May be asked to assist in folding boxes, and box topping boxes.
Responsibilities
- Take customer orders in a positive manner.
- Answer customer questions.
- Use suggestive selling techniques.
- Answer the phone on the first ring and avoid putting customers on hold.
- Complete orders in a timely manner, ensuring accuracy and neatness.
- Keep the phone and customer area clean at all times.
- Repeat every order back to the customer.
- Inform customers of the approximate time of delivery.
- Thank every customer and note the time of the order.
- Handle all carry-out customers with the same customer service.
- Assist in making pizzas whenever possible.
- Keep the makeline and soda coolers stocked.
- Ensure supplies are available to help complete production.
- Take payments from carry-out customers if requested by management.
- Maintain the image standards set forth by the company.
- Assist the safe delivery specialist in store cleanliness and maintenance.
- Assist in folding boxes and box topping boxes as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
