Domino's Customer Service Rep(06346) - 2100 N. Rock Road, Suite 600

Domino's Franchise•Derby, KS

18h•Onsite

About The Position

Accurately take and process orders and transactions received in person or over the phone, provide outstanding customer service, and check products for accuracy against quality standards. Support the restaurant by performing other workstation duties, complying with Domino’s uniform, appearance, and operations standards, and following applicable federal, state, and local laws and ordinances. This is a non-exempt, hourly position. Team members must be at least 16 years of age and able to work scheduled or unscheduled shifts, including nights, weekends, and emergencies. The role involves operating and cleaning equipment and the facility, preparing ingredients and products, taking orders, handling customer information and credit transactions, stocking and taking inventory, and completing related paperwork. It also requires frequent standing, reaching, hand use, and bending; occasional lifting and carrying of supplies weighing up to 50 pounds; and working around temperature changes, hot surfaces, food odors, cornmeal dust, and other restaurant conditions.

Requirements

Must be at least 16 years of age.
Possess basic math and problem-solving skills, including the ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Be able to make correct monetary change.
Have verbal, written, and telephone skills to take and process orders.
Have motor coordination and eye-hand coordination to make precise movements quickly and accurately.
Be able to enter orders using a computer keyboard or touchscreen.
Be able to work scheduled or unscheduled shifts, including nights, weekends, and as emergencies arise.
Be cross-trained and perform other workstation duties within the restaurant as needed.
Be able to work independently and with others, perform repetitive tasks, work under stress, meet quality standards, interact with people, analyze and compile data, and make judgments and decisions.
Meet the physical demands of the role, including frequent standing, reaching, and hand use, and lifting or moving deliveries weighing up to 50 pounds.

Nice To Haves

Bilingual ability in certain markets.

Responsibilities

Receive and process telephone orders and other customer transactions.
Handle sensitive and confidential customer information responsibly.
Execute credit transactions and make correct monetary change.
Provide positive, professional customer service in person and by phone.
Work collaboratively, arrive on time for shifts, support other workstations, and complete closing duties, including cleaning.
Operate equipment and clean equipment and the facility daily.
Perform other workstation duties as assigned, including making quality products, preparing ingredients and products, and taking orders.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Comply with Domino’s uniform, appearance, and operations standards and applicable laws and ordinances.