Customer Service Rep(6744) - 2111 E Park St. #306

Domino's Franchise•Cedar Park, TX

1d•Onsite

About The Position

Rainbow Pizza is a Domino's Pizza franchisee operating more than 60 locations across South Texas. The Customer Service Rep works in a fast-paced, team-oriented store environment, helping prepare and process customer orders so pizzas are delivered as quickly and safely as possible. The role suits motivated people with strong people skills who can multitask and respond to changing business demands. Daytime and evening shifts are available, and schedules may range from one shift per week to five or six shifts per week. On-the-job orientation and training are provided, focusing on taking orders, labeling boxes, and making pizzas. The position may offer opportunities for advancement from customer service representative to management and, for some team members, franchise ownership. Store work includes operating equipment, stocking and preparing ingredients and products, receiving and processing telephone orders, completing paperwork, cleaning the facility and equipment, and maintaining store equipment. The role requires communicating with customers and coworkers in person and by phone, handling payments and making change, using a keyboard or touchscreen, and following directions and company policies. The work involves standing and frequent walking, repetitive hand use, and reaching, bending, and occasional crouching. Team members may handle deliveries and carry or lift items weighing up to 50 pounds. Working conditions can include hot ovens and surfaces, cooler temperatures, food odors, cornmeal dust, cramped areas, moving mechanical parts, sharp edges, and changing or adverse weather during outside tasks. Employees may work alone or with others, under stress, and are expected to meet quality standards and help resolve customer concerns.

Requirements

Must be at least 16 years of age.
Strong customer service and communication skills.
Ability to work in a fast-paced environment and multitask.
Positive attitude and willingness to work as part of a team.
Dependable, punctual, and reliable.
Ability to follow directions and company policies.
Basic math and cash-handling skills.
Willingness to work a flexible schedule, including evenings, weekends, holidays, and during inclement weather.
Ability to stand, walk, bend, and lift up to 25 pounds throughout the shift; the job description also describes handling items weighing up to 50 pounds.
Ability to comprehend and give correct written instructions and communicate verbally by telephone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly, and make correct change.
Motor coordination to make precise, rapid movements with the hands and fingers.
Ability to enter orders using a computer keyboard or touchscreen.
Must be able to pass a criminal background check.

Responsibilities

Operate store equipment and maintain store equipment.
Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
Prepare products, including making pizzas and labeling boxes.
Receive and process customer orders by telephone and in person.
Complete required paperwork.
Clean the equipment and facility daily.
Communicate with customers and coworkers to process orders.
Handle payments and make correct monetary change.
Follow directions, company policies, and quality-control standards.
Perform outside tasks such as removing trash when required.