Office Customer Service Rep - Start ASAP!! $16/hr
About The Position
The Customer Service Rep (CSR) is responsible for providing amazing customer service to our clients and customers. This role involves professionally handling incoming requests, resolving issues promptly and thoroughly, gathering customer information, educating customers, and documenting interactions. The CSR will also manage client/vendor relationships, process various transactions in multiple portals, handle queue management, complete projects, answer calls and emails, and perform data entry. Continuous evaluation and identification of process improvement opportunities to enhance the customer experience are key aspects of this position.
Requirements
- Are 18 years of age or older
- Have reliable transportation
- Are punctual and responsible
- Are organized and driven to meet deadlines
- Can remain professional and calm in high-stress situations
- Have basic knowledge of Microsoft Excel
- Highly developed sense of integrity and commitment to customer satisfaction
- Ability to communicate clearly and professionally, both verbally and in writing
- Able to handle complaints resulting from escalated calls
- Pleasant, patient and friendly attitude
- Strong decision-making skills
- Ability to multitask and prioritize responsibilities in a fast-paced environment
- Strong detail orientation and communication/listening skills
- Willingness to work a flexible schedule and occasional overtime when necessary
- Possess a strong work ethic and team player mentality
- Must be able to pass a criminal background check
Nice To Haves
- Spanish Speaking is a plus
- Prior customer service experience preferred
Responsibilities
- Professionally handle incoming requests from customer and ensure that issues are resolved both promptly and thoroughly
- Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through constant tracking
- Handle issues in the best interest of both customer and company
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- Build and maintain client/vendor relationships
- Accurately process opens, holds and closes in multiple portals
- Queue management
- Complete projects as requested
- Answering and Returning calls and emails
- Data Entry
Benefits
- 5 days paid Vacation (after 1 year of employment)
- 5 days paid Sick leave
- 5 paid Holidays
- 3 days of paid Bereavement leave
- Medical/Dental/Vision
- 401K + 10% Company Match (after 1 year of employment)
- Job training and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
