Customer Service Rep(08085) - 910 Main St

Domino's Franchise • Lynchburg, VA

1d

About The Position

Customer Service Reps help Domino’s Pizza prepare and process customer orders while supporting the daily operation of the store. Duties include operating equipment, stocking ingredients and supplies, preparing products, receiving telephone orders, taking inventory, completing paperwork, and cleaning the equipment and facility. On-the-job orientation and training are provided. The role may be part-time or full-time, and the posting describes opportunities to advance from customer service representative to management and beyond.

The work involves customer and coworker communication in person and by phone, using a computer keyboard or touch screen to enter orders, handling money and making change, and performing repetitive tasks while meeting quality standards. Store conditions may include changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Physical tasks include standing for most work, walking short distances, unloading and stocking deliveries, lifting and carrying supplies, moving trays on dollies, occasional climbing, bending, crouching, and frequent reaching and hand use. Some delivered cases weigh up to 50 pounds. Team members may use a hand truck and various store tools and equipment.

Requirements

• Must be 16 years of age or older.
• Ability to understand and give correct written instructions.
• Ability to communicate verbally with customers and coworkers to process orders over the phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Hand-eye coordination to make precise movements rapidly and accurately.
• Ability to use a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the physical tasks described, including standing, lifting, carrying, reaching, and frequent hand use.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Communicate with customers and coworkers in person and by phone to process orders.
• Use a computer keyboard or touch screen to enter orders.
• Unload and stock deliveries, including lifting and carrying supplies.
• Perform other store tasks such as moving trays, maintaining work areas, and cleaning.

Benefits

• On-the-job orientation and training.
• Opportunities for advancement, including into management and franchise ownership.
• Schedules that may accommodate school or other activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed