Customer Service Rep - Night and Weekends

Planet Fitness - Baseline Fitness • Fargo, ND

2d • Onsite

About The Position

Responsible for new member sales and a positive member experience. This role involves greeting and meeting potential members, handling front desk tasks, providing information, checking members in, signing up new members, giving tours, and managing member account changes. The position also requires facilitating member services issues and questions, and forwarding them to management as needed. Maintaining the neatness and cleanliness of the club is also a key responsibility. The role includes 4 8-hour shifts, with a minimum of 1 hour dedicated to deep cleaning and 1 hour to continued training.

Requirements

• Strong customer service skills
• Basic computer proficiency
• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle all front desk related tasks, info calls, checking members in, signing up new members, taking potential members on tours.
• Handle any changes that need to be made to a member's account.
• Facilitate member services issues and questions and forward to Club Manager/Assistant manager as needed.
• Help maintain the neatness/cleanliness of the club.
• Deep cleaning (minimum 1 hour per shift).
• Continued Training (minimum 1 hour per shift).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed