Customer Service Rep
JOHNSON BROS BAKERY SUPPLY INC•Carrollton, TX
•Onsite
About The Position
Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. Other responsibilities include phone duties, greeting visitors, scheduling and other clerical duties as directed.
Requirements
- High school diploma or approved equivalent in experience
- Strong customer service and communication skills
- Must be organized and display excellent communication skills and a personable attitude
- Ability to work well in a team environment, maintaining a professional and respectful demeanor at all times
Responsibilities
- Process and input customer orders and purchase orders
- Check for product availability
- Assist Account Managers with orders and special requests
- Coordinate special, last minute shipping requests with transportation and operations department
- Ensure proper invoicing of accounts including issuing credits
- Work with Accounts Receivable about customer accounts
- Answer phone calls, keep up with daily emails and operate various types of office machines and computers necessary to perform duties
- Assist General Manager as needed
- Other general office duties as assigned
Benefits
- Employee Benefits and PTO after 60 days
- Employer paid short-term disability insurance
- Life and AD&D
- 401k match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
