Customer Service Rep-MI

FPC International, Inc.•Ferrysburg, MI

13h

About The Position

Noble Company, a subsidiary of FPC International, Inc., is seeking a customer-focused Customer Service Representative to support our customers and internal teams. This role is responsible for managing customer inquiries, processing orders, maintaining customer information, and delivering exceptional service through professional phone and email communication. The ideal candidate is detail-oriented, proficient in Excel, and enjoys solving problems in a fast-paced manufacturing environment.

Requirements

High school diploma or GED required
Excellent phone presence and professional email communication skills
Advanced proficiency with Microsoft Office, particularly Excel for data manipulation and reporting
Strong analytical and problem-solving abilities
Excellent customer service, communication, and active listening skills
High attention to detail and strong organizational skills
Ability to manage multiple priorities and meet deadlines

Nice To Haves

2-4 years of customer service experience preferred
Manufacturing and ERP system experience preferred

Responsibilities

Respond to customer inquiries regarding product information, pricing, availability, and order status via phone and email
Process and monitor customer orders to ensure accuracy and timely fulfillment
Maintain customer account records, notes, and documentation
Resolve customer concerns and coordinate with internal departments to address issues
Provide professional, courteous, and responsive customer service
Prepare reports, correspondence, and other business documents
Create, maintain, and manipulate spreadsheets and data using Microsoft Excel
Support online order processing, acknowledgments, and invoicing activities
Assist with administrative projects and cross-functional initiatives
Analyze information and develop practical solutions to customer and operational issues