Customer Service Rep Specialty - Priority Service

PNC•Home Location-PA (PAH01), PA

1d•$37,500 - $75,000•Hybrid

About The Position

The Priority Service Consultant role supports Mass Affluent clients within the Premium Servicing group, delivering a truly differentiated, high-touch service experience that goes beyond traditional customer service. This role is centered on proactive problem resolution, full ownership of client needs, and providing seamless, personalized support tailored to a more complex client base. Ideal candidates bring a strong client-first mindset, along with effective communication and organizational skills, and Customer Care Center experience—with the ability to elevate interactions beyond standard service into a more consultative, relationship-focused experience. Success in this role requires a hospitality-driven approach, ensuring every interaction reflects a high level of care, professionalism, attention to detail, and intentional personalization. Variety of shifts available between 9am–12am (Eastern), including weekend requirements. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Accuracy and Attention to Detail
Client Relationship Management
Customer Experience Management.
Decision Making and Critical Thinking
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Problem Solving
Products and Services
Tech Savvy
Associates (Required)
Typically requires 3+ years experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

Performs premium client service activities and initiatives for a broad range of products, services and owns and resolves problems while being the sole point of contact for clients when possible.
Delivers PNC's standard of service to clients and service partners.
Trained and knowledgeable across multiple products and services to be able to receive, investigate and resolve complex client inquiries regarding products, services and issues derived from all channels through which clients are served.
Primarily interacts with affluent clients including clients that may have multiple products included in their PNC relationship.
Maintains consistently elevated levels of client satisfaction consistent with PNC's core values.
Demonstrates commitment to quality through client and service partner interactions.
Documents client interactions and completes service requests to minimize client effort or additional action.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.