Customer Service Rep/Shop Assistant

Singer Industrial•Idaho Falls, ID

1d•Onsite

About The Position

Watts Steam Store is looking for a Customer Service Representative (CSR)/Shop Assistant to join their exceptional team. The primary responsibility for this role is to provide timely and professional customer service to Watts Steam Store customers, while also supporting Watts Steam Store sales through effective communication and excellent organization and time management skills.

Requirements

Excellent Customer Service (people skills)
Strong Communication Skills (written & verbal)
Strong organizational skills with the ability to multi-task
Proficient with computers
Motivated with the ability to work independently as-well-as within the team
Works well under pressure
Goal oriented and dedication to excellence

Nice To Haves

Familiarity of Quickbooks, Jobber and P21 a plus
Customer service: 1 year (Preferred)
Data entry: 1 year (Preferred)
Mechanical knowledge: 1 year (Preferred)

Responsibilities

Answer the phone quickly and professionally; direct calls/messages to appropriate staff
Ensure the accurate data entry and maintenance of customer information into Company’s accounting program/CRM program
Basic accounting functions including invoicing & accounts receivable including collections
Create a friendly and inviting working environment
Responsible for assisting front counter customers
Maintain clean organized showroom and replenish stock product as needed
Support Outside Sales and respond in a timely manner with price, availability, product specifications, order status and other information as required
Call customers to confirm maintenance appointments
Communicate clearly, precisely, and in a friendly manner
Other duties assigned by Management