Customer Service Rep/Service Cashier

Lithia & Driveway • Roseville, CA

6d • Onsite

About The Position

If you are a Customer Service professional who wants to get your career in gear, come and take the journey with one of the largest retail automotive teams in the nation. Lithia embodies a unique blend of talent, and leadership in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun.
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions.

Requirements

• 1 year of previous Customer Service experience.
• 1 year of Previous Cashier experience.
• A team player who is focused on providing first-class customer service.
• Experience responding to customer requests
• Experience handling support requests from a variety of different channels.
• Typing and basic computer skills including Microsoft Office.
• Working knowledge of CDK.

Responsibilities

• Provide customer follow-up, recording and tracking progress.
• Greet and assist customers who enter the store.
• Answer and direct incoming calls and inquiries.
• Assist the Office Manager and General Manager with multiple clerical tasks.
• Receive cash, checks and credit card payments from customers for parts/service invoices.
• Run checks through check processing system for guarantee.
• Daily cash reconciliation.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED