Customer Service Rep, Physical Therapy
About The Position
Olympic Medical Center is seeking a Customer Service Representative for their Physical Therapy department. This role is responsible for providing excellent customer service, optimal utilization of Epic (EMR) for patient referral intake, patient scheduling, patient registration, and insurance coverage verification. The position also involves obtaining insurance authorization for services and handling of the medical record at the clinical level. Knowledge of medical terminology, attention to detail, and the ability to multi-task are critical.
Requirements
- Knowledge of medical terminology.
- Attention to detail.
- Ability to multi-task.
Nice To Haves
- High school diploma or equivalent preferred.
- Medical Assistant training/certification preferred.
- Minimum of three years’ experience in a medical facility strongly desired.
- Prior experience/training in medical terminology and rehabilitative services strongly desired.
Responsibilities
- Provide excellent customer service.
- Utilize Epic (EMR) for patient referral intake, patient scheduling, and patient registration.
- Verify insurance coverage.
- Obtain insurance authorization for services.
- Handle medical records at the clinical level.
Benefits
- Competitive salary
- Excellent benefits
- Relocation assistance
- Family and Medical Leave Act (FMLA)
- Equal Employment Opportunity (EEO)
- Equal Polygraph Protection Act (EPPA)
- Non-discrimination
- Patient Rights
- HIPAA
- Eligible employer for Public Service Loan Forgiveness and other loan forgiveness programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
