Customer Service Rep Lead - Internal Lawrenceville Staff Only

GNR Public Health • Lawrenceville Health Center, GA

1d • Onsite

About The Position

This position is open to only internal Lawrenceville Health Center candidates. The offered salary for this position will be a 5% increase for taking on Lead CSR duties. All levels of CSR's are eligible to apply (CSR 1, 1.5, 2, 2.5 etc). The Customer Service Representative (CSR) Lead is responsible for overseeing the daily operations of the customer service team while ensuring high standards of productivity, accuracy, and customer satisfaction. This position serves as a working lead, providing guidance, training, and support to CSR staff while maintaining individual performance expectations. The CSR Lead acts as the primary escalation point for complex client issues, supports management in monitoring quality and operational performance, and is responsible for preparing and submitting multiple time sensitive operational and compliance reports.

Requirements

• High school diploma/GED
• One (1) year of experience communicating information in a customer service setting

Nice To Haves

• Internal LHC Candidates

Responsibilities

• Overseeing the daily operations of the customer service team
• Ensuring high standards of productivity, accuracy, and customer satisfaction
• Providing guidance, training, and support to CSR staff
• Maintaining individual performance expectations
• Acting as the primary escalation point for complex client issues
• Supporting management in monitoring quality and operational performance
• Preparing and submitting multiple time sensitive operational and compliance reports

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED